There have been two massive questions hanging over Concord, the expensive PlayStation 5 hero shooter that almost nobody played. The first one is: how did a game that wasn’t busted or terrible bomb so spectacularly?

Sony’s COO and CFO Hiroki Totoki reflects on Concord’s colossal failure. He says Playstation needs detailed user testing to prevent such situations in future live service multiplayer IP, which the company still has plans for.

Sony president says that the PlayStation division needs to have more checks and gates to make sure another situation like Concord doesn't happen again